Answering the call for specialized hospital retail consultants Lilly Stamets started Premier Retail
Consulting (PRC).  Lilly's methodology quickly diagnoses problems and prescribes solutions
needed to improve a hospital gift shop or specialized store in alignment with service excellence
programs. Whether for profit or not for profit, specialty retailers find her guidance essential in
meeting the new standards.
Industry Experience
The breadth and depth of Lilly’s experience as a retail consultant is extensive and applied in a  
documented comprehensive process. Lilly has expert organizational and leadership skills in
defining where we are going and partnering with her clients in the application of her
recommendations. She provides the tools to identify and develop the key components needed to
achieve desired results. Lilly’s expertise in hospital gift shops and specialized retail stores is
demonstrated by the measurable performance of her retail strategies and the ongoing success of
her clients.
Currently Lilly is the Manager of the Gift Stores at UCSF Medical Center.
Prior to joining UCSF Medical Center, she was Manager of Gift Galleries for Kaiser Permanente
Medical Center in Santa Clara and served as the Retail Services Manager for the El Camino
Hospital retail stores.
Lilly brings a wealth of hospital retail knowledge accumulated by working in actual retail
management positions. More than a consultant, as mentor, her students, employees and  
volunteers want to learn the many aspects of retail operations, procedures and sensitivity
training.  Lilly's
Core Competency's  include user friendly Internet sites, catalogs, and planning.
Specialty Retail
  • Nordstrom, Corte Madera & San Francisco
  • Williams-Sonoma, San Francisco
  • Hallmark Stores, San Francisco Bay Area
  • College Store, Cooperative, S.F. CA, Founder
  • Academy Store, California Academy of Sciences
  • San Francisco, Founder
  • Zeum, San Francisco, Founder
  • El Camino Hospital Retail Services, Mountain View
  • Kaiser Permanente Gift Galleries, Santa Clara
  • UCSF Medical Center, San Francisco

Professional  
Board of Directors:
  • Kit Cole Strategic Growth Fund
  • Fashion Group, Inc.
  • Marin Services for Women
  • Museum Stores Association, Western Chapter
  • Maritime Park Association, San Francisco
  • UCSF Auxiliary
Committees:
  • Maritime Museum Retail Committee S.F.
  • Professional Convention Management Assn.
  • March of Dimes San Francisco
  • California Association of Hospitals & Health
      systems (CAHHS)
Retail Consulting
  • Bay Area Discovery Museum Store, Sausalito
  • Zeum Store, San Francisco
  • Old Town Pinole Bookstore, Pinole
  • Autry Museum Store, Los Angeles
  • Aquarium of the Pacific Museum Store
  • Sacramento Museum of History, Science
& Technology
  • Hollywood Presbyterian Hospital
  • Children's Hospital, Oakland
  • Laguna Honda Hospital, San Francisco
  • St. Francis Hospital, San Francisco

Educational
  • San Francisco State University: Guest Speaker
MBA Program
College of Business
Hospitality and Recreation
Retail Merchandising
College of Consumer Science
  • California Museum Association: Guest Speaker
  • American Society of Directors of Volunteer
Services: Guest Speaker
  • California Association of Hospitals & Health
systems: Guest Speaker

Government
  • USAID: CEO Summit Delegation form
    Albania  Macedonia, Bulgaria
  • Citizen's Network: Business Development to
    Moscow
Press Release:

Premier Retail Consulting                            Website: lillystamets.com
Lilly Stamets                                                          Email: lilly@lillystamets.com  
Quality Hospital Gift Shops & Health Care Stores Raise Satisfaction Scores

With healthcare in the daily news reports, hospitals strive to improve their public image.  While
Service Excellence Programs include gift stores they may not be factored in to patient satisfaction
scores. Research shows that a positive retail experience impacts patient satisfaction. Top scoring
hospitals are implementing Service Excellence Programs that improve customer service
operations by merchandising to the mission, training employees and modernizing shops.
Improvement of customer driven services affect the hospital experience, retains customer
loyalty and, ultimately, hospital profitability.